Ordering Furniture

Q. How secure is shopping on javellfurniture.com?

Security is a priority at javellfurniture.com and for that we have the most advanced site security available whichprovides all the protection and assurance so that our transaction process is safe and your personal information is secure.

 

Q.How to order?

Simply mention the item code and number you need, send an e-mail to us. We will enlighten you with everything about the product and the amount of money you need to pay. Everything will be answered via the e-mail.

Q. Can you make special design of my choice?

yes we can,

Q. what is the production time?

45-60days

Q. What if my order is late?

Javellfurniture makes every effort to deliver the product on time but sometimes delay may occur due to unavoidable circumstances for which Javellfurniture cannot be held liable. If you have any delivery problems, please call us on +62811-27723-939 or e-mail us for further assistance.

 

Delivering Furniture

Q. Is your furniture delivered assembled?

Wherever possible our furniture is delivered fully assembled, for your convenience. However, if unsure, please contact us for further details.

 

Payment Term

50% advance at the time of order  and 50%  after stuffing the container.

 

Cancellations and Refund

Q. Can I replace or cancel my order after placing it?

No.

 

Q. Can I return my order after delivery?

All goods sold or delivered cannot be refund except with the consent of the company.

 

Services

Q. What do I do if I have a complaint?

Customer’s shall inspect goods upon delivery. Should there be any complaint, It must be made know to the company within  1 week after opening the container.

Whatever assistance you need, please do not hesitate to telephone us on +62811-27723-939 or email us, javellfurniture@gmail.com. we will do our best to advise on your best course of action.